Refund policy

Last updated: [DATE]

At PerleNoire, your satisfaction is our priority. We want you to love every product you receive — and if something isn't right, we're here to make it easy.

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Return Eligibility

We accept returns on items that meet all of the following conditions:

• The return is requested within [X] days of the delivery date
• The item is unused, unopened, and in its original packaging
• The original receipt or proof of purchase is provided
• The item is not listed under our Non-Returnable Items section below

For hygiene and safety reasons, any product that has been opened, used, or tampered with cannot be returned unless it is faulty or damaged upon arrival.

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How to Request a Return

Starting a return is simple. Contact our team at [EMAIL ADDRESS] within [X] days of receiving your order and include the following:

• Your full name and order number
• The item(s) you wish to return
• The reason for your return
• A photo of the item if it is damaged or defective

Once your request is reviewed and approved, we'll send you detailed return instructions within [X] business days.

Please do not send items back without first receiving written approval from our team. Unapproved returns may not be accepted.

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Refund Process & Timing

Once we receive and inspect your returned item, we'll notify you by email of the outcome. If your return is approved:

• Refunds will be issued to your original payment method
• Please allow [REFUND PROCESSING TIME] business days for the refund to appear in your account, depending on your bank or payment provider
• Original shipping fees are non-refundable unless the return is due to our error or a defective product

If your return is not approved, we'll explain why and return the item to you at no additional cost.

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Exchanges

We'd love to get you the right product. If you'd like to exchange an item for a different product or variant, please mention this when contacting us at [EMAIL ADDRESS]. Exchanges are subject to product availability.

If the replacement item is of a higher value, you will be charged the difference. If it is of a lower value, the difference will be refunded to your original payment method.

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Damaged or Defective Items

We take great care in packaging every order, but if your item arrives damaged or defective, please contact us at [EMAIL ADDRESS] within 48 hours of delivery. Include your order number and clear photos of the damage or defect.

We will offer one of the following resolutions at no cost to you:

• A full replacement of the same item
• A store credit for the full item value
• A complete refund to your original payment method

We do not require you to return damaged or defective items in most cases.

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Non-Returnable Items

The following items cannot be returned or refunded:

• Opened or used beauty and skincare products
• Items purchased on sale or with a discount code (unless defective)
• Gift cards
• Bundled sets where any component has been opened
• Items marked as Final Sale at the time of purchase

If you are unsure whether your item is eligible before purchasing, please contact us and we'll be happy to clarify.

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Return Shipping Costs

We recommend using a tracked shipping service for all returns, as PerleNoire is not responsible for items lost in transit on their way back to us.

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Still Have Questions?

Our team is always happy to help.

📧 [EMAIL ADDRESS] 📱 [WHATSAPP / PHONE NUMBER] 🕐 We respond within [X] business hours, Saturday to Thursday.