Shipping policy
Last updated: [DATE]
Thank you for shopping with PerleNoire. We're committed to getting your order to you safely and swiftly. Here's everything you need to know.
Order Processing Time
All orders are processed within [PROCESSING TIME] business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You'll receive a confirmation email as soon as your order is on its way.
Shipping Methods & Delivery Timeframes
We offer the following shipping options at checkout:
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | [X–X business days] | [SHIPPING COST] |
| Express Shipping | [X–X business days] | [SHIPPING COST] |
| Same-Day Delivery (select areas) | Same business day if ordered before [TIME] | [SHIPPING COST] |
| Free Shipping | [X–X business days] | Free on orders over [MINIMUM ORDER AMOUNT] |
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number. You can use this to follow your order in real time via [COURIER NAME]'s website. Please allow up to [X] hours for the tracking link to become active.
Delivery Issues & Delays
We do our best to meet every estimated timeframe, but occasionally delays can occur due to high order volumes, weather conditions, or courier disruptions. If your order hasn't arrived within [X] business days of your expected delivery date, please contact us at [SUPPORT EMAIL] and we'll look into it right away.
If your package arrives damaged, please photograph it immediately and reach out to us within 48 hours of delivery. We'll make it right.
Incorrect Address
Please double-check your shipping address at checkout. PerleNoire is not responsible for orders lost or delayed due to an incorrect address provided at the time of purchase. If you notice an error, contact us at [SUPPORT EMAIL] immediately — we can only make changes before the order has been dispatched.
International Shipping
We currently ship to the following countries: [LIST OF COUNTRIES].
International orders are delivered within [X–X business days] and may be subject to customs duties, import taxes, or fees charged by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates. PerleNoire has no control over customs processing times, which may affect delivery estimates.
Contact Us
Have a question about your order? We're happy to help.
📧 [SUPPORT EMAIL] 📱 [WHATSAPP / PHONE NUMBER] 🕐 We respond within [X] business hours, Saturday to Thursday.